Promotional Products Business Reorganization and Turnaround

Business Situation

• 13 businesses represented that were not operationally integrated.
• The businesses had multiple leaders, varying operating models, and disparate cultures despite similar products and customers. Profit margins were thin.
• No unified vision and strategy.
• Disparate data and multiple ERP systems.
• Multiple service platforms in use.
• Single site warehouses. Lack of synergies with vendors and partners.
• Enterprise customers and “mom and pops” are served in the same manner.

Key Results Delivered ad GM

• Unified leadership - After 3 weeks, I proposed and became GM of the business
• Owned the Strategy and Execution for the integration of the legacy businesses.
• Built one operating model, a common customer service model, and a common service platform.
• Organization realignment created cross-collaboration and best practice sharing
• Leveraged Shared Services to streamline operations.
• Improved inventory turns by 20% via consolidation of warehouse locations and process optimization.
• Negotiated partnerships with vendors to expand distribution and fulfillment capacity.
• Revenue growth went from 2-3% annually to 9%
• EBITDA margins improved from 5% to 14%
• Employee engagement increased