Improving Fill Rates through Customer Collaboration and S&OP

Business Situation

• Key customers significantly increased service and inventory expectations, and shifted many supply planning accountabilities to suppliers
• Various customer functional stakeholders provided conflicting direction regarding requirements
• Supply Planning team continuously dealing with supply and inventory issues due to disconnected demand and supply planning
• Corporate mandate to improve working capital, including inventory turns

As Director of Supply Chain Delivered these Key Results

• Developed and implemented collaborative forecasting, planning, and replenishment (CPFR) process with several key customers. Received supplier of the year awards from 3 customers due to significant improvements in cross-functional collaboration, in-stock levels, and excess & obsolete inventory.
• Implemented supply chain scorecards for top customers based on their metrics and expectations. Implemented root cause analysis and corrective action processes resulting in 20-30% improvements in on-time and complete order performance.
• Developed and implemented sales and operations planning (S&OP) process with our Marketing, Sales, Supply Planning, and Production Planning teams. Received corporate leadership award for superior service management due to improving fill rates above 98% while also improving inventory turns by 15%.